Terms And Conditions

    Alara Sage is a trading name of Sound & Supple LLC., ("we", "us", "our").

    Terms and Conditions

    The following Terms and Conditions will apply to:

    Your use of our website; our supply of programmes, products and services; and our dealings with you in general.

    By entering, accessing or using our website in any way, you agree to comply with all of our Terms and Conditions. In addition, when you book any programmes, products or services from us, you will do so subject to the Terms and Conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood all of these Terms and Conditions and agree to be bound by them. These Terms and Conditions may vary from time to time. You accept that you are bound by the terms and conditions current at the time when you book.

    Refund/Cancellation Policy for Online (see in-person retreats below)

    Due to the fact that we sell digital products in the form of e-books and audio recordings, as well as online courses and hybrid programmes, and they cannot be returned due to their nature, all fees paid for purchased digital products are non-refundable.

    In the event that a payment plan has been agreed for any digital product purchased, we reserve the right to increase the total product fee paid to cover administration fees. This fee can range between 5 and 20% and is applied to all monthly payment plans. When choosing a payment plan, you are responsible for making sure the agreed funds are available to be processed on the agreed dates and it is your responsibility to decide which, if any, payment option is right for you.

    If you have purchased an online course or a hybrid programme in the form of a payment plan and you do not fulfil the agreed payment terms, you will lose access to all related programme materials and be excluded from any related membership group. Any fees paid for the product to date will not be refunded.

    Any free sessions offered as bonus to the purchase of a program are valid for one year unless stated otherwise.

    Fees

    Current fees for programmes, products and services are usually displayed on each individual programme page.

    We reserve the right to change the fees/packages offered but will always honour the agreed amount for the agreed time period of any programmes, products or services that were set at the beginning of our work together. However, should you wish to continue to work with us after the completion of your initial package, there will be no guarantee that the rates will be the same.

    Disclaimer

    The work that we do is not licensed health care. This means that we are not a medical doctors, psychiatrists, psychologists, counsellors or social workers and you acknowledge that if you have worked with, are presently working with, or in the future decide to work with, a licensed person, you should discuss with them your decision made to engage in alternative or complementary tools and techniques. Furthermore, none of any work done with us should be construed as, nor should you believe that it is, a substitute for the advice of a licensed person.

    Your results may vary from those advertised. It takes real dedication to get some of the results that we use in our marketing. We don't believe in get rich quick schemes or overnight success. You acknowledge that we have not and do not make any representations as to the physical, mental, emotional, spiritual or health benefits, future income, expenses, sales volume or potential profitability or loss of any kind that may be derived as a result of your participation in the programme, product, service or any of the programme materials and you accept and understand that results differ for each individual.

    We also expressly disclaim responsibility in any way for the choices, actions, results, use, misuse or non-use of the information provided or obtained through any of our Programmes, Products, Services or Programme Materials. You agree that your results are strictly your own and we are not liable or responsible in any way for your results.

    Your Choice, Your Responsibility for your Mental Health: While, through the work we deliver, you may be offered advice and other ways of looking at your problems and their solutions for your consideration. You hereby agree that whatever we discuss is only our perspective and is not binding upon you, nor is it a prescription. If you want to discuss our suggestions in relation to your mental health with someone else, you should discuss them with a licensed health care provider.

    Coaching Confidentiality

    You recognise that in our work together, you may divulge goals, future plans, business affairs, job information, personal and other such private information. We will not, at any time, either directly or indirectly, voluntarily use any such information for our own benefit or disclose this information to a third party. We will not voluntarily disclose that you are in a coaching relationship without your permission.

    Limitation On Liability

    You recognise that we will always have your best interest at heart and will hold the space for your highest potential, operating from the mindset that anything is possible for you.

    We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement and the services provided.

    Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the programme, product or service.

    If we are prevented from or delayed in performing our obligation by your act or omission or by any circumstance outside of our control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

    Data Protection & Intellectual Property

    Alara Sage is the owner and licensee of all Intellectual Property Rights and all other rights to the materials and content that we use in our programmes, products and services and nothing in these terms and conditions or otherwise shall operate to transfer the ownership of the Intellectual Property Rights to such material or content to you or to any other person.

    You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that we use in the programmes, products or services.

    We grant to you a limited, non-exclusive, non-transferable, non-sublicensable revocable licence to use all or any of the content or material used in the programmes, products and services for the purposes for which the programmes, products or services were provided only.

    You may not, without Alara's prior written consent make any audio or visual recordings of all or any part of the programmes, products or services. Instead, these are recorded by us and sent to you where possible and appropriate.

    In-Person Events and Retreats

    These terms apply to all in-person events, retreats, and live gatherings offered by Alara Sage / Sound & Supple LLC in addition to the general terms above.

    Registration and Payment

    Your place at an in-person event is confirmed only upon receipt of full payment or the first instalment of an agreed payment plan. Places are strictly limited and are allocated on a first-come, first-served basis.

    Non-Refundable Deposit

    The first $500 of your registration fee is non-refundable. This applies regardless of when you cancel and covers the fixed costs committed at the time of your registration.

    Late Payment Fee

    Payments more than 7 days late will incur an additional $50 fee.

    Cancellation on or before 45 days

    If you cancel on or before 45 days prior to the event, you will receive a 50% refund of all amounts paid beyond the $500 non-refundable deposit. To initiate a cancellation, you must notify us at least 48 hours before your next scheduled payment date. Failure to do so will result in one additional payment being processed before your cancellation is actioned.

    Cancellation after 45 days prior to event

    If you cancel after 45 days prior to the event, no refund will be issued. However, you will be released from all remaining future payments.

    Spot Transfers (Emergency Cancellations)

    In the event of extenuating circumstances requiring cancellation after 45 days prior to the event, you have the option to transfer your spot to another person. All transfers are subject to our approval — the replacement participant must be a good fit for the retreat container. If a transfer is approved:

    • You will be responsible for collecting from the replacement participant any amounts you have already paid toward your registration
    • We will manage all future scheduled payments directly with the replacement participant from the point of transfer forward

    To request a transfer, contact us at info@alarasage.com as early as possible.

    Cancellation by Us

    In the rare event that we cancel the retreat for reasons other than Force Majeure, you will receive a full refund of all amounts paid. For cancellations due to Force Majeure, please refer to the Force Majeure clause in your Participant Agreement.

    Health and Physical Participation

    By registering for an in-person event, you confirm that you are in good health and physically able to participate in the activities offered, which may include movement practices, yoga, hiking, and creative exercises. You agree to inform us of any health conditions, injuries, or mobility limitations prior to the event so that we can best support your participation. Participation in all activities is voluntary and at your own discretion.

    Conduct and Community Agreement

    Our in-person events are held as sacred containers. We ask all attendees to show up with respect for themselves, other participants, and the facilitation team. We reserve the right to ask any attendee to leave the event if their behaviour is deemed disruptive, harmful, or inconsistent with the spirit of the container. In such cases, no refund will be issued.

    Photography, Video, and Audio Recording

    We may photograph or record portions of the event for promotional and archival purposes. By attending, you consent to being included in such recordings unless you notify us in writing prior to the event. You may not photograph, record, or livestream other attendees or any facilitated content without the explicit consent of those involved. Personal photos and videos for private use are welcome; public sharing of other attendees requires their individual consent.

    Contact Us

    If you have any comments or queries in connection with our Terms and Conditions and/or Privacy Policy, please email us at info@alarasage.com